Return and Refund Policy

Exchanges, Returns and Refunds

Returning is easy and convenient.


Would you like to return an item? No problem, the return within Germany is free of charge. Try it on in the comfort of your own home and simply return it to us within 14 days of the day you received your order. Please ensure that all items are returned new and unused with all the pricetags and labels attached. Unfortunately, we cannot accept returns that do not comply with these guidelines and must be returned to you. Please send us an e-mail entering your order details

We will send you a return label by e-mail. Preferably pack the items in the original packaging. Attach the return label to the outside of the package, covering any remaining stickers. You can drop-off the parcel at any DHL station.

Should you chose to return your order using a different service other than the recommended one, the responsibility and cost of shipping will be entirely at your expense.

Items should be sent to the following address:

SM Dance Solutions UG
Königstrasse 80                                                                                             70173 Stuttgart                                                                                         Germany

Returns outside of Germany are at your own risk and expense.


After we have received your return, we will inform you by e-mail about the credit to be issued. The full purchase price will be refunded no later than 14 days after receipt of the shipment. The refund is always credited to payment method with which the original purchase was made. The time it takes to receive your refund depends on the payment method you used, specifically:
  • Credit Card:
    The technical time taken to credit your refund depends on the credit institution that issued your card. The value date of the refund will not change from the debit date.
  • PayPal:
    The refund will be credited directly to your PayPal account and will be visible in a few days. You will receive a confirmation of the refund from PayPal.
If you have any questions, please contact us with an email to


For assistance, please email us at